Wednesday, September 8, 2010

Have Your Google Reviews Disappeared?

Many people have had an unsettling experience when they realize that all of their hard earned reviews on Google Places are missing. While this is a minor cause for alarm it it generally believed that they will be restored at some point. Google has explained in their own forum that this can happen when Google does major system updates.

On a side note, we hope that people understand that the originating IP address of your reviews might also be an issue. If clients are in your office when they post a review it is possible that Google thinks that your company is posting spam reviews because they all have the same IP address. While requesting a client to post a review "on the spot" and know that it gets done, it may prove to be ill received by Google.

Some people have suggested keeping a separate record (copy) of the posted reviews with the name of the customer posting the review. Probably not a bad idea since reviews (testimonials) can be used in a lot of places!

Keep working for all of the reviews that you can get and trust that Google will take care of you - even if it's recovering from a glitch in the system.

1 comment:

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